28 Jul Lead Change!
The role of the leader during change is critical.
Change will be seen either positively or negatively by people on your team. Both perspectives should be recognized.
A leader’s initial role in change is to attempt to give people what they’re most eager to hear about, i.e. some initial answers to their questions.
I have gone through a significant change at work recently, and have experienced change several times in my career. Here are 5 things I have found helpful to do with my team to accompany change:
1. Check in with the team. Set some time to see how people are feeling, if appropriate or asked, share your own perspective about the change. It can also help to normalize, i.e., let people recognize that it is OK to feel the way they do during change.
2. Be transparent about what you don’t know. During change, you can’t have all answers. Be honest about what you know and what you don’t. When you can help get an answer, tell your team.
3. Connect people to the available information. During change, a company will prepare FAQs, centralized repositories with information about the change. Make sure that everybody knows where and how to find that information.
4. Ask how you can help the people on the team. What support do people need from you? What do they need to stay focused on the team commitments and the outcomes they still need to deliver?
5. If appropriate, set regular follow-ups, to repeat the first 4 points above.
What else have you found valuable to accompany change in your team?
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